Inside Sales Excellence - For Anyone On The Phone With Customers 

Our 100 page book plus the six- hour program sound track on either a set of CD-ROMs on How To Increase Your Sales Through Inside Sales Excellence. 

Featuring:

Inside Sales Excellence: Defining inside sales excellence and the importance of customers.
Understanding Behavior: Recognizing different types of people and how to react to them.
Added-Value Selling: Providing value with your products and services.
Tele-Courtesy: Projecting a great image and attitude.
Phone Psychology: Using a systematic method to handle callers and generate positive energy.
Win/Win With Angry Customers: Reversing bad situations.
Transaction Excellence: Getting it right the first time, tips and techniques.
Value-Added Selling: Providing value and professionalism through your own efforts..
Inbound/Outbound Tele-Selling: Using strategies and skills to grow profitable sales.
Phone Sales Process: Understanding the proper technique to make outbound calls.
Managing Your Time: Developing plans & goals, Scheduling activities based on priority.
Tools Of The Trade: Specifying a great work station design, time savers, computers and software.

Speaker: JOHN MITCHELL is an interesting and entertaining speaker and is president of Mitchell Selling Dynamics, Inc. He has made presentations to audiences of over 10,000 people from companies including: Eaton Corp, W.W. Grainger, General Electric, J&L Industrial Supply, TRW, BASF, Federal-Mogul, Carboloy and many more.

Price:  $49.00 total, includes: Mr. Mitchell's class book, six one-hour CD-ROM's covering the sound track from a recent program, a handsome cassette album, shipping and handling.  

 

Inside Sales Excellence CD's