Inside Sales Excellence Audio Cassette Tapes

Includes Program Book


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You can order these tapes on-line below.

Inside Sales Excellence - For Anyone On The Phone With Customers 

Our 100 page book plus the six- hour program sound track on a set of  audio- cassettes on How To Increase Your Sales Through Inside Sales Excellence. 


Inside Sales Excellence: Defining inside sales excellence and the importance of customers.
Understanding Behavior: Recognizing different types of people and how to react to them.
Added-Value Selling: Providing value with your products and services.
Tele-Courtesy: Projecting a great image and attitude.
Phone Psychology: Using a systematic method to handle callers and generate positive energy.
Win/Win With Angry Customers: Reversing bad situations.
Transaction Excellence: Getting it right the first time, tips and techniques.
Value-Added Selling: Providing value and professionalism through your own efforts..
Inbound/Outbound Tele-Selling: Using strategies and skills to grow profitable sales.
Phone Sales Process: Understanding the proper technique to make outbound calls.
Managing Your Time: Developing plans & goals, Scheduling activities based on priority.
Tools Of The Trade: Specifying a great work station design, time savers, computers and software.

Speaker: JOHN MITCHELL is an interesting and entertaining speaker and is president of Mitchell Selling Dynamics, Inc. He has made presentations to audiences of over 10,000 people from companies including: Eaton Corp, W.W. Grainger, General Electric, J&L Industrial Supply, TRW, BASF, Federal-Mogul, Carboloy and many more.

:  $49.00 total, includes: Mr. Mitchell's class book, six one-hour cassettes covering the sound track from a recent program, a handsome cassette album, shipping and handling.  

Inside Sales Excellence tapes  


Mitchell Selling Dynamics, Inc.
Since 1990


1360 Puritan Avenue, Birmingham, Michigan 48009, USA
Phone: 248-644-8092

© Copyright 1996-2014 Mitchell Selling Dynamics Inc.