Detroit Diesel Corporation 1997-Present
Detroit Michigan (Assigned to the Greensboro, NC Market)

Sales and Product Support Manager

American Honda Motor Company 1993-1997
Torrance California (Assigned to the San Jose/San Francisco Market)

Senior District Manager

• Responsible for increasing customer loyalty through progressive marketing and customer satisfaction practices
• Improved customer pay repair order growth from 5% per year to 15% per year
• Improved customer satisfaction index from 84 to 87 during record new car sales increases
• Implemented policies and procedures which effectively reduced warranty expense below zone and national average
• Reviewed dealership financial statements and made recommendations to improve sales, profitability and customer satisfaction
• Received letters of commendation from dealer principals praising my assistance in helping them attain their goals and objectives

American Honda Motor Company 1990-1993
Irving Texas (Assigned to the New Orleans/Baton Rouge Market)

District Manager

• Responsible for increasing customer loyalty through progressive marketing and improved customer satisfaction practices
• Received "Most Improved District Award" from zone managers based on sales increases and C. S.I. improvements
• Upgraded several dealerships into better facilities designed to maximize sales and improve customer satisfaction
• Upgraded sales and service systems to handle increases in volume without sacrificing customer satisfaction
• Provided technical and sales training to improve the quality of service to retail customers

American Honda Motor Company 1988-1990
Alpharetta Georgia

• Worked with dealership managers to improve customer satisfaction and create re-purchase intent of Honda automobiles

American Honda Motor Company 1987-1988
Troy Ohio

General Motors Corporation 1984-1987
Detroit Michigan

• Completed intensive on-the-job training for future position as a representative for the' corporation
• Earned substantial merit increases based on job performance

Troy Honda 1983-1984
Troy Michigan

• Responsible for sales of automobiles on the showroom floor as well as customer follow-up to maintain re-purchase intent
• Earned awards for exceeding gross profit and unit sales objectives

Education

Bachelor of Arts Degree in Marketing and Business Administration from Northwood University in Midland Michigan, 1983

Completed ongoing series of automobile training seminars sponsored by auto manufacturers and vendors, including the N.A.D.A. Seminars. Recently completed The Precision Truck Selling Course by the Truck,. Marketing Institute.

References

Mr. Douglas Prew
Zone Sales Manager
Mazda Motor of America, Inc.
(800) 225-6898