LOWELL L. ROODE III
8918 NEWHOUSE ST.
PORTAGE, MI  49024
(616) 324-7442

 

JOB OBJECTIVE:  To obtain a Customer Service / Inside Sales Management position which will utilize my current and previous job skills and have the opportunity for advancement.

EDUCATION:
Spring Arbor College                                Western Michigan University       KVCC
Masters Degree                                        BBA Degree                                   AA Degree
Organizational Mgmt. & Development      Major: Mgmt.                              Major:Bus Mgmt
Completion:  12/2001                               Minor: General Business               Minor: Gen.Bus.

WORK EXPERIENCE:
Crown Vantage  
(5/99 - present)
Title:  Senior Inside Sales Rep.
Responsibilities:         * Responsible for determining if orders are accepted for the Business Papers Division
                                  *  Manage territory of accounts and ensure customer satisfaction.
                            *  Enter orders, track inventories and follow order through the entire system.
                          *  Validate orders for profitability and make sure orders are within Machine Specs.
                           *  Daily interaction with Traffic and Shipping to ensure timely delivery of customers order.
  
                       *  Visit with customers to discuss quality/service related issues and develop solutions
  
                               to enhance customer relations.

 Ronningen-Petter   (10/95 - 5/99)
Title:  Senior Inside (Engineering) Sales Application Specialist
Responsibilities:     *   Inside (some outside) sales coverage for United States and all of Europe.
                                  *  Responsible for reviewing Engineering Specifications and working with  customers and engineering firms to finalize customer filtration equipment.
                                  *  Job costing which includes materials and labor for customer filtration equip.
                                 *  Prepare customer quotes and provide follow up through project completion.
                                    *  Work daily with Engineering, Purchasing, and Manufacturing to ensure  customer filtration equipment is correct and shipped on time.
   
                          *  Work with Marketing Services to provide customer with correct Operation Manuals and Sales Literature.
                                  *  Review engineering drawings and develop spare parts lists for all filtration equipment.

CCCS Of Michigan   (3/91 - 10/95)
Title:  Customer Service/Office Manager
Responsibilities:    *  Manage, train, direct and motivate office of 5 employees.
                                 *  Develop and meet yearly projected goals and bottom line.
                              *  Direct on-going staff training to help meet customer needs.                                                                                           *  Monitor staff performance for compliance with corporate policy and with                                                  state and federal laws. 
                             *  Make Public Relations contacts and present educational programs to high                                                        schools , colleges,  and community groups.
                                 *Review monthly financial statement and make sure all transactions have been posted

COMPUTER SKILLS:
                                    
* Office 97, Excel 97, Microsoft Outlook for Internet/E-mail exchange                                                                    * BPCS and HFA  (AS/400)Software for orders, inventory and pricing.                                                     *Used Majiq software for Order Entry, Inventory and shipment tracking

REFERENCES:      Available upon request.