JOB OBJECTIVE: To obtain a Customer Service / Inside Sales Management position which will utilize my current and previous job skills and have the opportunity for advancement.
EDUCATION:
Spring Arbor College
Western Michigan University
KVCC
Masters Degree
BBA Degree
AA Degree
Organizational Mgmt. & Development Major: Mgmt.
Major:Bus Mgmt
Completion: 12/2001
Minor: General Business
Minor: Gen.Bus.
WORK
EXPERIENCE:
Crown Vantage (5/99 - present)
Title: Senior Inside Sales
Rep.
Responsibilities:
* Responsible for determining if orders are accepted for the Business
Papers Division
*
Manage territory of accounts and ensure customer satisfaction.
* Enter orders, track
inventories and follow order through the entire system.
* Validate
orders for profitability and make sure orders are within Machine Specs.
*
Daily interaction with Traffic and Shipping to ensure timely delivery of
customers order.
*
Visit with customers to discuss quality/service related issues and
develop solutions
to enhance customer relations.
Ronningen-Petter (10/95 - 5/99)
Title: Senior Inside
(Engineering) Sales Application Specialist
Responsibilities:
* Inside (some
outside) sales coverage for United States and all of Europe.
*
Responsible for reviewing Engineering Specifications and working with customers
and engineering firms to finalize customer filtration equipment.
*
Job costing which includes materials and labor for customer filtration
equip.
* Prepare customer quotes and provide follow up through project
completion.
* Work daily with Engineering, Purchasing, and Manufacturing to
ensure customer filtration equipment is correct and shipped on
time.
* Work
with Marketing Services to provide customer with correct Operation
Manuals
and Sales Literature.
*
Review engineering drawings and develop spare parts lists for all
filtration equipment.
CCCS Of Michigan
(3/91
- 10/95)
Title: Customer
Service/Office Manager
Responsibilities: *
Manage, train, direct and motivate office of 5 employees.
*
Develop and meet yearly projected goals and bottom line.
* Direct on-going staff
training to help meet customer needs.
* Monitor staff performance for compliance with corporate
policy and with
state and federal laws.
* Make Public Relations contacts and present educational
programs to high
schools
, colleges, and community groups.
*Review monthly
financial statement and make sure all transactions have been posted
COMPUTER
SKILLS:
*
Office 97, Excel 97, Microsoft Outlook for Internet/E-mail exchange
*
BPCS and HFA (AS/400)Software for orders, inventory and pricing.
*Used
Majiq software for Order Entry, Inventory and shipment tracking
REFERENCES: Available upon request.